Introduction
MinZalo is an Enterprise AI Bot Platform: Build, Train & Automate AI Agents, tightly integrated with an advanced Team Inbox & CRM system.
MinZalo empowers businesses to train AI Agents using their own business knowledge, deploying them directly on personal Zalo accounts (1-on-1 chats) to auto-reply, consult, close orders, and nurture leads 24/7 without losing personal touch. In addition, MinZalo is actively expanding towards an Omnichannel architecture (Website Livechat, Facebook Messenger, Telegram) powered by a single centralized Knowledge Base.
Core Capabilities of MinZalo
Section titled “Core Capabilities of MinZalo”- Autonomous AI Bot & Knowledge Base: Easily train bots from plain text, FAQs, and product price sheets. AI operates in Suggested Draft or Autonomous Auto-Reply mode, handling complex buyer inquiries and objections accurately.
- Direct Deployment on Personal Zalo (Core): Unlike traditional chatbots confined to official accounts or generic websites, MinZalo connects directly to personal Zalo accounts, chatting naturally with customers just like a real sales representative.
- Omnichannel Roadmap: Prepare your Knowledge Base once and reuse the exact same Persona across upcoming channels: Website Livechat Widget, Facebook Messenger, and Telegram.
- Deep Team Inbox & Multi-Account Collaboration: Merge all conversations from multiple channels and accounts into one centralized inbox. Smooth human-in-the-loop takeover whenever human intervention is needed.
- Customer CRM & Campaigns: Store contacts, tag leads, manage sales pipelines, and run bulk personalized outreach campaigns.
- Centralized Security & Governance: Role-based access control (RBAC), multi-tenant isolation, audit logging, and proxy assignment for account safety.
Core concepts
Section titled “Core concepts”| Concept | Meaning |
|---|---|
| Workspace | A team’s working space. All data (accounts, contacts, campaigns) belongs to a workspace. |
| Member | A user invited into the workspace, holding one or more roles. |
| Role | A set of permissions deciding what a member can see/do (Owner, Manager, Agent, Viewer, or custom). |
| Zalo account (nick) | A personal Zalo account connected to the workspace via QR login. |
A workspace holds many members and many Zalo accounts. Each member holds roles that decide what they can see and do; agents typically only see the accounts assigned to them.
Next step
Section titled “Next step”Go to Get started for the three-step path, or jump straight into the Tutorial.