Audit log

The audit log records the important actions in a workspace: who did it, what they did, to which target, and when. Use it for accountability and for investigating incidents.

Plan required

Viewing the log requires the Growth plan or above. Events are always recorded on every plan, so when you upgrade the earlier history is already there.

Who can view it

Both conditions must hold:

1. The workspace is on the Growth plan or above.
2. The member has the View audit log permission (audit:read). By default: Owner and Manager have it; Agent and Viewer do not.

Where to find it

Go to Workspace settings → Audit log. You can filter by Type (member, role, Zalo account, campaign, contact, billing) and by Actor.

What gets recorded

Group	Events
Workspace	rename, logo change
Members	invite, revoke invite, join, remove, role change
Roles	create, update, delete
Zalo accounts	connect, disconnect, delete, assign/unassign, proxy change, unlock
Campaigns	create, start, pause, delete
Contacts	merge, bulk delete, import, identity resolve
Billing	upgrade request

Tip

Each entry stores a snapshot of the actor and target name at the time it happened, so the history stays accurate even if you later delete that agent or Zalo account.