Bot Deployment Channels
MinZalo is an intelligent AI Bot Platform. You only need to curate your Knowledge Base and configure your Bot Persona once, and then deploy your bot across multiple customer communication channels.
Currently Supported Channel: Personal Zalo
Section titled “Currently Supported Channel: Personal Zalo”Currently, MinZalo natively supports deploying AI Bots directly onto personal Zalo accounts connected to your workspace:
- 1-on-1 Direct Customer Chat: The AI Bot automatically parses incoming messages and responds directly in the 1-on-1 private chat inbox.
- Two Flexible Modes:
- Suggested Draft: The bot drafts replies for human agents to review and send with one click.
- Autonomous Auto-Reply: The bot automatically replies when confidence from the Knowledge Base meets criteria (with daily quotas, active time windows, and spam filtering).
- Group chat not yet supported: The AI Bot currently operates exclusively in 1-on-1 private conversations; automatic replies inside Zalo group chats are not supported.
Omnichannel Roadmap
Section titled “Omnichannel Roadmap”MinZalo is actively expanding AI Bot connectivity across multiple customer touchpoints:
- Website Livechat Widget: Embed a lightweight chat widget directly onto your company website to assist website visitors in real-time.
- Facebook Messenger & Fanpage: Connect directly with your Facebook business pages for automated customer support and lead capture.
- Telegram: Support customer inquiries and support ticketing via Telegram channels.
When released, all channels will seamlessly share a single centralized Knowledge Base and Bot Persona in MinZalo — no duplicate configuration required.
Frequently Asked Questions
Section titled “Frequently Asked Questions”Can the bot reply to customers on Facebook or Website right now?
Currently, MinZalo focuses on direct deployment on personal Zalo accounts (1-on-1 private chat). Channels such as Website Widget and Facebook Messenger are in active development on our product roadmap.
Do I need to re-upload documents when expanding to new channels?
No. Your Knowledge Base and Persona are centrally managed in MinZalo. When new channels launch, your bot will automatically draw from this same knowledge base.